Return Policy

At www.careviewshop.com, we offer you hassle-free 14 days Return policy. Please raise your return request by navigating to the website as follows: My ACCOUNT à Order History -> View the intended Order -> Return / Cancel order

You may register your return request by mailing us at info@careviewshop.com

The following shall be the terms and conditions for returns for respective events:

A. Order Cancellation Before Dispatch

If an order is cancelled before dispatch, a full refund will be initiated within 48 hours of raising the Refund request.

B. Order Cancellation After Dispatch

Refund will be initiated within 48 hours of the “Returned goods” received back in our warehouse, after deducting the shipping/freight* Charges only.

* The actual shipping/freight charges incurred by Care View Shop will be conveyed to you before initiating a return and refund.

Note No wallet credit or any other credit or masking of Refund like another e-commerce website.

C. Return of the Product

a. If by any chance the order is damaged during its transition then:

*Your order will be replaced free of cost, once you refuse the parcel. Take care that at the time of receipt of the product mentioned on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the return request being raised.

* Further, your replacement order will be dispatched within 48 hours of the Returned goods received back in our warehouse.

* However, a full refund (including the shipping/freight charges) will be made in case the payment is already made if the product ordered is Out of Stock and we cannot ship the products back to you.

* In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges** will be deducted.

* *The actual shipping/freight charges incurred by Care View Shop will be conveyed to you before initiating a return and refund.

Note: No wallet credit or any other credit or masking of Refund like another e-commerce website.

D. Order Received & Found Damaged (after opening the parcel, no damage note to the courier):

* Send the photograph attached (of the damaged parcel box as well as the product) to www.careviewshop.com within 24hours of the receipt of the goods.

* Raise the Return request as per the procedure explained above. After the return request is fully approved, the goods will automatically be returned.

*The replacement of order will take place free of cost in case the default is from our end.

Furthermore, within the time frame of 48 hours of the return order, your replacement order will be dispatched & thoroughly approved by the Quality Control team.

* However, a full Refund (including the shipping/freight charges) will be made in case we are unable to deliver the replacement order.

* In case the customer doesn’t want the replacement, then a refund will be initiated after deducting freight/shipping charges.

Note :

*Refund & replacement take place after the Quality Check is done and approved.

In case the QC fails and is not approved then the exact same product will be shipped back to the customer and there will be no refund taking place.

* In case Reverse pick up is not available at your address, then you need to courier the product to Care View Shop’s warehouse. Courier cost will be refunded to you provided the Refund of the full order is eligible.

* No wallet credit or any other credit or masking of Refund like another e-commerce website.

E. Wrong Shipment Made

* If the Wrong Size/Flavor/Colour/Brand/Model is delivered, the order will be replaced free of cost.

* In that case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, a full refund (including the shipping/freight charges) will be made in case we are unable to deliver the replacement order.

* In case the customer doesn’t want the replacement, then a refund will be initiated after deducting freight/shipping charges.

Note :

* Replacement & Refund are subjected after QC approval.

* If QC fails then the same product will be shipped back to the customer and a Refund will not be done.

F. Defective Product Delivered/ Near-Expiry Product received/ Expired product received

*Raise the return request as mentioned following the procedure mentioned above within 24 hours of receipt of goods.

* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, a full refund (including the shipping/freight charges) will be made in case we are unable to deliver the replacement order.

* In case the customer doesn’t want the replacement, then a refund will be initiated after deducting freight/shipping charges.

Note :

* Replacement & Refund are subjected after QC approval.

* If QC fails then the same product will be shipped back to the customer and a Refund will not be done.

Special Note: Refunds are going to get issued only when:

There is no tampering with the product

The product is intact with packaging if not damaged in transit.

The condition of the product is Re-saleable if its not damaged in transit.

Special Note: There is no refund/ return/ warranty policy for any product (s) that comes back without original packaging & accessories, that incorporates the box, manufacturer’s packaging if there is any, and various other items that are originally included with the product(s) delivered.